Politique de remboursement

Returns/Refunds 

We want you to be happy with your purchase so in the case that you have any issues and are not 100% satisfied we welcome you to send it back for a credit note/store voucher of the same value as your purchase so you can pick up something else. SALE (reduced items) items are final, and can not be returned/exchanged.

Elegance Instyle has a strict 14 day return policy for domestic and 28 days for international orders. All goods MUST be returned 14 (domestic) or 28 (international) days from the day received. We will only offer credit for clothing if the item/s is/are unused, in perfect condition with the Elegance Instyle tag. We cannot accept returns for clothing that have been torn, soiled or damaged due to incorrect washing or use.

After checking the conditions of the return on this page, if your return is valid please email us at infoeleganceinstyle@gmail.com with the message title "RETURN - *ORDER NUMBER*” We offer returns on full priced items only


All returns will be issued a credit note/store voucher of the same value of the original purchase which you can use to purchase a different item or the same item in a different size.

The cost of return shipping is at the customer's expense, we can not refund or add credit for the cost of the return postage. We will process the return when we receive your item/s.


We do not accept responsibility for items that are lost or damaged in the mail, we recommend that you keep a copy of the tracking number.
Our team will inspect the return before sending out the credit note/voucher. If we find the item to be in an unsuitable condition. We reserve the right to refuse the return and we will need to send it back to you. Our team will contact you if this is the case.

Refunds

Elegance Instyle does not refund for change of mind purchases and/or refund for incorrect sizing (as we try our best to give as much detail as possible of sizing in the description). 

We will only offer a refund for clothing if the item is damaged which will be assessed upon inspection (as we double check our items before its been sent out to you). We cannot accept returns for clothing that have been torn, soiled or damaged due to incorrect washing or use.

Elegance Instyle reserve the right to refuse returns and refunds if the above procedures have not been followed.